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CANCELLATION POLICY
CANCELLATION POLICY
We require 24 hours notice to cancel or reschedule an appointment. Short notice cancellation and No Shows will incur a fee .
No Show Fee (if repeated offense, 2+ missed appointments)
● Telephone visit $35
● Regular visit $50
● Physical or 30-min visit $100
If you need to cancel and appointment outside of business hours you can 1) call the clinic and leave a cancellation voicemail 2) send a text message to 780-987-3314. You must include your name, date and time of appointment and which doctor you are booked with.
HARASSMENT - ZERO TOLERANCE
HARASSMENT - ZERO TOLERANCE
We understand that everyone we interact with is facing hardships whether they be physical, mental or emotional. Our staff and doctors are no exception.
The staff endeavour to be empathetic and assist patients to the best of their ability. There are limitations to this because they are responsible to follow the direction they receive from the doctors as to how and where to book patients and what type of appointment require in person versus phone appointments. There are also clinic policies that they are responsible to enforce. We understand this can be frustrating as it may not match up with your expectation.
Harassment, threats, verbal or physical abuse will not be tolerated. Patients who exhibit any of this behaviour will no longer be welcome at Devon Medical Clinic.
UNINSURED SERVICES
UNINSURED SERVICES
Please click on document to the right to see current fee list.
DMC Uninsured Services.docx - Google Docs.pdfPage updated
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